No products in the cart.
Returns and Refund Policy
At Sport Climbing we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
1.The product is damaged in delivery
2.The product does not function as described in its manufacturer specification
3.Not the product the customer ordered (e.g. wrong size or wrong color)
4.The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)
NOTE: There will be no refund or returns if you ordered the wrong items because we ship the same items as ordered.
Return and Refund is only for Authentic items .
RETURNS AFTER 30 DAYS
Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE
Process for returning an item:
-Make sure it meets the criteria for a valid return.
-Send us a message at [email protected] indicating the intent to return the item. Please include the following in the email:
Photo of the item
Tags and labels attached
We will send a response to assist you in processing the return of the purchased item.
TIME FRAME FOR THE QUALITY EVALUATION PROCESS
After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.
==================>> CANCELLATION <<===================
1. Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us via [email protected] within 24 hours of your order. For the fastest resolution, please include your order number. Thanks!
2. Cancelling Shipped-out Order
You can cancel your order within 24hours of order. There’s no refund on shipped out orders.
====================>> REFUND POLICY <<====================
Our replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.
OUR 30-DAY EXCHANGE OR REFUND GUARANTEE
Sport Climbing guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.
TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 1-2 weeks from the date we receive the tracking information of the returned item.
At Sport Climbing we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
1.The product is damaged in delivery
2.The product does not function as described in its manufacturer specification
3.Not the product the customer ordered (e.g. wrong size or wrong color)
4.The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)
NOTE: There will be no refund or returns if you ordered the wrong items because we ship the same items as ordered.
Return and Refund is only for Authentic items .
RETURNS AFTER 30 DAYS
Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE
Process for returning an item:
-Make sure it meets the criteria for a valid return.
-Send us a message at [email protected] indicating the intent to return the item. Please include the following in the email:
Photo of the item
Tags and labels attached
We will send a response to assist you in processing the return of the purchased item.
TIME FRAME FOR THE QUALITY EVALUATION PROCESS
After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.
==================>> CANCELLATION <<===================
1. Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us via [email protected] within 24 hours of your order. For the fastest resolution, please include your order number. Thanks!
2. Cancelling Shipped-out Order
You can cancel your order within 24hours of order. There’s no refund on shipped out orders.
====================>> REFUND POLICY <<====================
Our replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.
OUR 30-DAY EXCHANGE OR REFUND GUARANTEE
Sport Climbing guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.
TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 1-2 weeks from the date we receive the tracking information of the returned item.